I live in Palos Verdes Estates, and I feel that every company charges me more just because of my zip code. Stephens was different, and I'm really... More
I live in Palos Verdes Estates, and I feel that every company charges me more just because of my zip code. Stephens was different, and I'm really happy I called them. I called Stephen's Plumbing to install the drain and fixtures to a newly purchased vanity/sink for my bathroom. I called another plumber and they told me that it would cost $800 just to connect the drain, and that it would cost extra to put the fixtures on. I've used that other company before, and always felt that they were ripping me off, so I called Stephen's to get another quote. Art was the plumber who arrived at my home and was really nice. I asked Art to connect the drain to my sink, to install my new fixtures/faucets, and to install my toilet (I had just installed new tiles for an accent wall in that bathroom and my toilet was taken out but not re-installed). Art quoted me $800 to do all 3 things. I agreed. Art did the job and even helped one of the other tiling contractors I had working in my house by removing a fixture for free. When he got to the toilet portion, he realized that the toilet was my ""old toilet"" which was in the backyard, and that it just needed to be plopped back onto the hole. He told me that when he gave me the quote at the beginning of the day, he thought that it was a brand new toilet that needed to be put together, which would have been a more complicated and time-consuming job. Because it was easier, he only charged me $695 instead of $800. What? I already agreed to the $800 and didn't expect the discount. I've never experienced a plumber (or anyone else) give me a discount at the end of the job because it was easier than he originally thought it would be. This is an honest plumber, and Stephens won my future business as a result. Thanks Stephens (and Art).
