Richard K.

12/19/2017

Furnace repairs and installations are expensive, so I did thorough research and found that Stephens not only gave excellent service but was also the... More

Furnace repairs and installations are expensive, so I did thorough research and found that Stephens not only gave excellent service but was also the least expensive of several heating companies I contacted. The technicians are highly skilled and personable. I previously had my heater moved to the attic and asbestos removed from the vents. Some parts of the heater were not functioning perfectly after the move and Stephens men replaced the parts at no extra charge. There's a reason they have been in business for so long: They are the best.

James S.

11/11/2017

My shower valve was leaking, so I called Stephen's, as I have done in the past. Hector came out to look at the situation and ordered the part. He... More

My shower valve was leaking, so I called Stephen's, as I have done in the past. Hector came out to look at the situation and ordered the part. He later installed the valve, which had a defect, so he got another and installed that, no extra charge. In the process, Hector identified a leak in the wall from a shower arm above the shower valve and fixed that, too, just for the cost of the new shower arm. Everything is working smoothly now, and I recommend Stephens and Hector highly. I would also say that I was very comfortable with the respect Hector showed me and my home.

Betsy A.

11/5/2017

Great end result. Replaced broken water heater. The new water heater works well and was expertly installed. "William" and "Manny P." were very... More

Great end result. Replaced broken water heater. The new water heater works well and was expertly installed. "William" and "Manny P." were very conscientious, and the lead guy William was very knowledgeable about the task. Arrived 1.5 hours after 12-2 time promised, but I cannot complain since my job ran over the expected time when the water heater would barely drain (probably due to sediment buildup over 12 years). The guys agreed to wait for the water heater to drain (we needed to get it done Sat. and not wait until Monday), and their boss approved, even though it would be MANY hours. Fortunately, I located a compressor and the guys used it to open the clogged drain an hour later, so waiting turned out to be the right decision. The job still took 4.5 hours (until 8 p.m.) and we appreciated the guys staying to get the job done on a Sat. night.

Easton B.

10/24/2017

They came in and fixed my toilet. Miguel and Frank did an amazing job and they were very honest and fair. Would totally recommend them!

Stacey C.

10/19/2017

These guys are really great! I called Stephens and Allen answered the phone. He provided great customer service and an ETA when the tech, David, was... More

These guys are really great! I called Stephens and Allen answered the phone. He provided great customer service and an ETA when the tech, David, was set to arrive. It is a tenant owner situation and completely worked around my hectic schedule. David crawled under my house and did a full inspection and let me know what was going on and took pictures for me. Seriously great service. Would highly recommend! Thanks David and Allen!!

Luke M.

10/11/2017

Thank you JOSE, CORY, MANNY, You guys did an outstanding Job with the sewage pipe and the drain pipe that was broken and plugged up . You were there... More

Thank you JOSE, CORY, MANNY, You guys did an outstanding Job with the sewage pipe and the drain pipe that was broken and plugged up . You were there a few days and got the Job done right the first time . You guys make a great team and are true Professionals . My work is up and running . And thanks for cleaning up after yourself?'s that was nice . Will recommend you guys to everyone.

Slim L.

9/21/2017

Had Hector out to install an earthquake valve on my house. Some complications but he and Manny were quick professional and negotiable on the price.... More

Had Hector out to install an earthquake valve on my house. Some complications but he and Manny were quick professional and negotiable on the price. Thumbs up.

Ron Black

8/27/2017

Thanks Andy So grateful to deal with honest professional technicians. In and out fair price.

David B.

8/12/2017

The toilet flush mechanism had been failing, and then around midnight on Friday the thread of the faucet controlling its water supply suddenly would... More

The toilet flush mechanism had been failing, and then around midnight on Friday the thread of the faucet controlling its water supply suddenly would no longer shut off. So... how to get it all fixed quickly, efficiently, and economically? Fortunately, there were several five-star reviews of Stephens Plumbing on Yelp. A phone call around 9.30am Saturday was actually greeted with an apology that as only two plumbers were working that day, they couldn't get someone to us until between 2-4pm that afternoon... and I'd been thinking that we'd have to wait until Monday at the earliest! Stephens called just after 2pm to say their plumber, Williams, would be with us within 45 mins. In fact he arrived in a half-hour, and just over an hour later everything had been fixed. Williams couldn't have been more helpful and pleasant, explaining also the need to keep the correct water level in the cistern for maximum efficiency. Five stars all round, both for Stephens' responsiveness to the initial request and then Williams' work. Thank you - and a very reasonable total bill too!

Google User

8/11/2017

Jason did a great job. Very clean and neat. Very happy with all of the work.