Rebekah M.

7/30/2020

Omar and Oscar are the dream team, they worked tirelessly to get both our heater and air conditioning units replaced. The price for parts and labor... More

Omar and Oscar are the dream team, they worked tirelessly to get both our heater and air conditioning units replaced. The price for parts and labor was absolutely unbeatable. We will finally be able to sleep!

Vice V.

7/30/2020

I cringe at the word plumber and when I went outside yesterday to see I had a leak I thought to myself oh crap! The Plumber we normally would use... More

I cringe at the word plumber and when I went outside yesterday to see I had a leak I thought to myself oh crap! The Plumber we normally would use moved out of California and I didn't know who to use so I called my buddy who said he heard Stephens was reliable. That said I called and set up an appointment. I got the 30 minute away phone call which I appreciated because I like organization and punctuation. Our technician, Art showed up toting his mask for safety and was very informative and explained everything that was going on with my leak. Art did a great job explaining the process and what he needed to do to fix my problem, as my boys and I were in his ear all day. He had to cut away quite a bit of pipe which looked like a jigsaw puzzle and replaced with brand new simplified pipe that really cleaned everything up. It was original plumbing that was replaced and whoever built this place in the 60s was a clown. Anyway, Art was outstanding and will now be on our family Christmas Card list, I now have a plumber who I can rely on to shoot it straight. Highly recommend these guys.

Alicia C.

7/29/2020

Had a really good experience with Luis who snaked a shower drain for me. Quick and great service!

Jay S.

7/28/2020

Luis was fantastic - Professional, punctual, and thoroughly competent. In and out in an hour, and explained every step- highly recommended! If... More

Luis was fantastic - Professional, punctual, and thoroughly competent. In and out in an hour, and explained every step- highly recommended! If you've got a small leak like me, call Stephen's and ask for Luis!

Brandi F.

7/25/2020

Absolutely wonderful! Was trying to help a friend in an emergency situation. He was having bad luck finding a service with reasonable rates, seeing... More

Absolutely wonderful! Was trying to help a friend in an emergency situation. He was having bad luck finding a service with reasonable rates, seeing as he is on a fixed income. When I called, their service had a technician call me. When I spoke to Galen, he informed me of the typical difference in who is responsible for what in mobile parks, as well as providing his company's rates. With that knowledge, plus knowing the home was able to have water stopped prior to entry; we were able to make a good judgement call to arrange for services during the day when rates are more manageable than middle of the night rates. The technician who came out was able to diagnose the issue in under an hour, not speeding, nor taking his set time to drag out service. He apologized for not having certain necessary parts; completely understandable because of how this home had been piecemealed and the part necessary was not completely a standard, every day use item. He arranged to come back the following day, showed up as promised and completed the work in the time estimated for the quote; this able to keep the quote true. I HIGHLY recommend going with them. And, I'm picky. I grew up the niece of a plumber AND having worked in the KB Homes Nevada, Inc Customer Home Warranty Department working with our construction vendors.

Mary Ann C.

7/25/2020

Galan is truly awesome! He showed up in his PPE. I showed him the ceiling leak from toilet. He knew what the problem was and gave me detailed... More

Galan is truly awesome! He showed up in his PPE. I showed him the ceiling leak from toilet. He knew what the problem was and gave me detailed illustration of the what was causing leak and what needed to be done. On top of all that he gave me an honest quote. He came back next day with Arturo. They fixed the problem in a very professional way. Everything is good and I'm so grateful that I called Stephens.

M N.

7/17/2020

I called on recommendation from our pool guy to get my deck drains cleared out, as the water was taking an extremely long time to drain after the... More

I called on recommendation from our pool guy to get my deck drains cleared out, as the water was taking an extremely long time to drain after the last big rain we had a few months ago. Art and Luis arrived and jetted the drains. Unfortunately, they discovered roots and a broken pipe in a section of the drains that needed to be dug up. Art came back the next day and dug the trench and pulled out as many roots as possible and replaced the broken pipe (which was also completely full of dirt and roots) and explained everything as he worked. Although Art was able to get the water to drain well, unfortunately some roots remain in a section that is under concrete which we have decided not to take care of at the moment. Art explained what would be needed in detail, should we need/decide to take care of that in the future, along with what we should regularly do to maintain our drains going forward. Art also tested our gas line for a future pool water heater install. Art then spent time cleaning the dirt from our deck after he completed everything. I would highly recommend Art and Luis for their professional work and attention to detail.

Huxley W.

7/17/2020

Used them a second time. Luis was professional and informative; showed up with mask and booties and cleaned up bathroom after resolving our clog... More

Used them a second time. Luis was professional and informative; showed up with mask and booties and cleaned up bathroom after resolving our clog issues. Great experience again!!

Melinda H.

7/16/2020

I'm so grateful for Stephens! My water heater sprung a leak and they were able to send someone out and get it fixed within and hour of me calling! ... More

I'm so grateful for Stephens! My water heater sprung a leak and they were able to send someone out and get it fixed within and hour of me calling! I don't know how I would have gone without hot water during a pandemic! Manny was professional, helpful and quick! Thank you again for saving me this week!

John T.

7/16/2020

After calling several plumbers and plumbing companies for an estimate to fix a slab leak in a 70 year old house, I chose Stephens Plumbing in San... More

After calling several plumbers and plumbing companies for an estimate to fix a slab leak in a 70 year old house, I chose Stephens Plumbing in San Pedro. Galan and Arturo were very knowledgeable and professional the entire time they were in my house. They decided to circumvent the leaking pipe and reroute the line to the various rooms and fixtures. Their skills in repiping a new line was incomparable. They were always on time, were diligent and worked hard. They made sure that I was happy with the the repairs before they left. When you find a knowledgeable, honest and trustworthy plumbing company, keep their number close. You may need them one day. I will definitely be calling them again.