Klane M.

6/17/2020

I live in Palos Verdes Estates, and I feel as though I get charged a premium when plumbers or electricians come to my house because of my zip code. ... More

I live in Palos Verdes Estates, and I feel as though I get charged a premium when plumbers or electricians come to my house because of my zip code. Kind of annoying, but whatever. I recently renovated my upstairs bathroom, and apparently the workers who demo'd the bathtub tiles allowed debris to fall into the bathtub drain, almost completely clogging it (it was draining fine before the demo). I called Mattucci Plumbing first, and 2 guys tried to snake the drain, which they claimed didn't work. Mattucci Plumbing then told me that it would cost over $3,000 (opening the walls and replacing pipes) to fix it because they couldn't free the debris with the snake. I wasn't happy, and so I called Stephens Plumbing to get a second opinion, and Art came out. I told him that another plumber tried a snake and it didn't free the drain. He told me ""well it wasn't Stephen's Plumbing who tried it"". I laughed politely, but didn't think it would work. Regardless, he was really confident he could fix it and crossed my fingers. Well, it worked! Art diagnosed the problem, went through a main drain area for the snake (instead of through the small bathtub drain), and 30 minutes later my bathtub drain was working perfectly. I didn't have to break open my walls, and he only charged me $200 instead of the $3,000 that the other plumber quoted me. Wow, so glad I got the second opinion from Stephens. Thanks Art, you are awesome. Really polite, very knowledgeable, and obviously really experienced. You are my plumber for life!!! Stephens didn't overcharge me for the work, and knew exactly how to fix it in the least invasive and cost-effective way. I highly recommend calling Stephens, and Art in particular.

Greg S.

6/16/2020

Hired Stephens Plumbing to help me figure out why my AC was leaking. Galan showed up and was incredibly friendly and down to earth. He carried... More

Hired Stephens Plumbing to help me figure out why my AC was leaking. Galan showed up and was incredibly friendly and down to earth. He carried himself exactly how you want a service professional to be. Galan gave me sound advice and found some issues that I can't believe the other plumber overlooked. PVC pipes not actually glued together among other things. My experience was fantastic and if I need to hire this company again I will ask for Galan by name! Although based on my experience so far I have to imagine anyone they send will live up to my experience today! Thanks Stephens Plumbing! I appreciate the fair pricing and the honesty! You're now saved in my phone as ""the plumber".

Larry C

6/11/2020

These guys are fantastic. Our AC went out (during a heat wave--no less), and the company I've used a few times before told me ""next week"" before... More

These guys are fantastic. Our AC went out (during a heat wave--no less), and the company I've used a few times before told me ""next week"" before they look at it. So I shopped around Yelp, and came across Stephens. There were so many 5-star reviews, that I decided to call. They had an opening the next day within a 12-4 window time. The van pulled up out front at 12:30 (with a phone call before-hand). Their tech, Matt, went and looked at our old unit and had it running again within 5 minutes. Cold air once again. Great work Stephens! I have a new go-to AC repair company now.

Ronald M.

6/10/2020

I saw the plumber across the street on a call for my neighbor and I asked if he could take a look at my sink since the pipes were leaking. Jose Galan... More

I saw the plumber across the street on a call for my neighbor and I asked if he could take a look at my sink since the pipes were leaking. Jose Galan was the tech. He quickly fixed the leak. I was very happy. He was nice, courteous and professional. I would definitely recommend Stephens Plumbing.

Michelle U

6/10/2020

I had a major emergency early one morning, and Stephens plumbing was quick to send someone out to help me. Galan and Matt showed up within a matter... More

I had a major emergency early one morning, and Stephens plumbing was quick to send someone out to help me. Galan and Matt showed up within a matter of minutes, and were so kind and caring. To me, that makes all the difference in the world when having to deal with such a traumatic experience. They really took care of me going above and beyond with their service, and for that I am forever grateful. Thank you, guys!!!

Peter G.

6/10/2020

I called Stephen's plumbing and they sent me Jose Galan. Boy am I glad that they sent me, Jose! Jose was professional and extremely knowledgeable. He... More

I called Stephen's plumbing and they sent me Jose Galan. Boy am I glad that they sent me, Jose! Jose was professional and extremely knowledgeable. He was super clean and cleaned up after everything that he worked on. He did an amazing job and I would definitely be more than happy to have him back working on any of our home plumbing needs.

Abby E

6/8/2020

Good communication and quick service. Manny had our sink sorted out in no time!

Marco D

6/2/2020

Professional, knowledgeable and clean. Jose Galan was on time, communicated well and worked quickly to help me find the problem with my ceiling leak.... More

Professional, knowledgeable and clean. Jose Galan was on time, communicated well and worked quickly to help me find the problem with my ceiling leak. I will definitely be using Stephens Plumbing for any future issues. Thanks again, Jose!

Amy N

6/2/2020

I live in Palos Verdes Estates, and I feel that every company charges me more just because of my zip code. Stephens was different, and I'm really... More

I live in Palos Verdes Estates, and I feel that every company charges me more just because of my zip code. Stephens was different, and I'm really happy I called them. I called Stephen's Plumbing to install the drain and fixtures to a newly purchased vanity/sink for my bathroom. I called another plumber and they told me that it would cost $800 just to connect the drain, and that it would cost extra to put the fixtures on. I've used that other company before, and always felt that they were ripping me off, so I called Stephen's to get another quote. Art was the plumber who arrived at my home and was really nice. I asked Art to connect the drain to my sink, to install my new fixtures/faucets, and to install my toilet (I had just installed new tiles for an accent wall in that bathroom and my toilet was taken out but not re-installed). Art quoted me $800 to do all 3 things. I agreed. Art did the job and even helped one of the other tiling contractors I had working in my house by removing a fixture for free. When he got to the toilet portion, he realized that the toilet was my ""old toilet"" which was in the backyard, and that it just needed to be plopped back onto the hole. He told me that when he gave me the quote at the beginning of the day, he thought that it was a brand new toilet that needed to be put together, which would have been a more complicated and time-consuming job. Because it was easier, he only charged me $695 instead of $800. What? I already agreed to the $800 and didn't expect the discount. I've never experienced a plumber (or anyone else) give me a discount at the end of the job because it was easier than he originally thought it would be. This is an honest plumber, and Stephens won my future business as a result. Thanks Stephens (and Art).

Regina B

5/26/2020

The service was great and for a reasonable price. Another company was going to charge up 8 x more then Stephens. The technician, Poncho, was... More

The service was great and for a reasonable price. Another company was going to charge up 8 x more then Stephens. The technician, Poncho, was pleasant. He also educated us on how to care for the unit to make sure it works properly. Thank you again Poncho!!!!