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5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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246 reviews

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105 Reviews

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74+ Reviews

4.5 yelp-logo
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617+ Reviews

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Bridget A

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I worked with several contractors to diagnose and fix my AC Pro mini split units. Hundreds of dollars later and hours of frustration baking in the heat because of a non-working AC, Stephens was able to properly diagnose and fix my AC within days of calling them. Oscar, Omar, and Pancho are the best technicians with a wealth of knowledge. I called them for several different issues, and they have always been reliable, consistent, professional, friendly, and good at what they do! I know if I have a problem with my AC they'll get the job done. I am hard to please and id give them 10 stars if I could. Thank you Stephens Plumbing for doing an A++++ job!

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Elizabeth Nakamura

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I had a great experience with Stephens Plumbing! They were quick to respond to my problem (I had a leak around my toilet that I couldn’t manage on my own) and were so friendly and courteous on the phone and in person! I worked with Byron who was professional and conscientious of my time. I highly recommend this company and would use them again for any plumbing needs!

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D Pedriza

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So far I’ve only received a quote, but I was impressed with the professionalism, options, and overall quick timing of the visit. I’m looking forward to working with them.

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Jennifer C

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I waited to write this until we were through the big heat wave (September 2022) to make sure everything kept working. It did. In August, my HVAC stopped blowing cold air. I called around and Stephens was the only one who could get out to me the same day. The first guy couldn't diagnose so he called in to the office and then sent someone else out later (same day). He determined it was a bad motor *and* bad board (it's an old system, so not surprised). One part needed to be ordered and he did that rush. Four days later, he came out and installed the new parts and got my AC working again. The diagnostic, part order, and install was actually *faster* than the estimated appointment dates for the first diagnostic I got from 3 other companies. Additionally, for the install, they shortened their window for me so that I could just leave work an hour early instead of taking a whole day off again. Price wasn't cheap, but having owned and serviced AC units for decades, the price and labor felt fair. The work also survived the worst week long heat wave we have seen here in decades. Thanks for keeping us sane and comfortable!

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Jung S

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Our outdoor faucet started slowly leaking. Luis came very quickly, was very friendly and explained the issue well. He had a quick solution and the problem was fixed. I highly recommend Stephens Plumbing. Luis is amazing!

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Saoul P

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HI my name is peter living in san pedro . I would like to mention Mr Oscar from pluming and heating department Oscar is professional fast and did know exactly what he's doing I recommend him to anybody want clean fast job ill give 10 stars to oscar .brother you are the best thanks for everything. Even he contacted me telling me lhe will be in 5 min and yes he did he is on time .Hi solved my Air-condition problem and he is respectful clean and fast thanks a lot for tge great service brother I appreciate your work have a wonderful blessed day .

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Andrea D

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Matt from Stephen's Plumbing was great! He came out and helped replace our garbage disposal that was leaking and not working correctly. He went out of his way to go get us the garbage disposal replacement and was very knowledgeable. Thanks again Matt!

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Ryan Ito

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Awesome!!! Nothing else to be said. Oscar came out within one hour of us calling on a Sunday morning after our A/C unit decided to become possessed. He was not only responsive, but he was super knowledgable, professional, friendly and took the time to explain the issue rather than just fixing it and leaving. Would highly recommend and I am never using anyone else. Thanks Oscar!!!!

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Katie C

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I requested a quote for a broken ceiling fan & was able to have a technician out for an estimate quickly! Eric & Poncho was responsive and showed up on time. A lot of handyman/techs I've worked with are super flaky and so unresponsive it's so frustrating. Eric was professional & I would definitely use this company for future projects.

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Faranak S

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I had different company's tech to check our heating units and they were trying to scam us by showing some other home's problems and get money from us which we didn't fall for it. I called Stephens and thank to them we solved the problem in 5 minutes. ( the other tech left the switch on off position inside the unit ) Pancho was very professional in his job and I will work with them anytime and recommend this company to everyone.

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Geekster T

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Our central heater was acting up, and It's only 3 months old! Oscar troubleshot our unit and really knew his stuff. He has tools to measure the gas flow when the heater is flamed on, and can tell if everything is nominal or not. Ours was OK once he pulled out the two air filters in our ceiling. They were all clogged up after only 3 months! Oscar told us that these new units burn hotter, so need more airflow to keep from melting. This makes them clog up the air filters in 3 months, where older units could wait 6 months before changing filters. Anyways, he sure knows his stuff from all the conversations we had about the various components that could effect the airflow. Thanks Oscar!

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Keith Rutherford

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Matthew was sent this morning to fix my non-draining garbage disposer sink. He was quick to find the problem and fixed it very quickly. The job was done so cleanly too, really appreciate his great manner as well. He even offered to look at other issue I was having..... Making the appointment was also very easy (actual person answers the phone!!) and accurate. They also called this morning to let me know who was coming at what time, etc.
When I have any issues again with plumbing, I would definitely call them. I highly recommend this company!

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Jeanette A

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About a week ago a friend noted the smell of gas in our house. We called the gas company and they said we did have a gas leak. We then called Stephens plumbing. They sent out a heating plumbing guy named William. He was very thorough and professional. He found the leak and repaired it. Very grateful as it has been very cold especially at night!! I highly recommend Stephens- especially William as he was able to solve our problem quickly and efficiently

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Jonathan C

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Of all the days of the year our air conditioner had to act up, it was last night. Thank God for the ceiling fan, we survived the heat. I went to Yelp this morning and looked for an air condition repair company. To my surprise, almost everyone was closed. I read the reviews for Stephens Plumbing & Heating and read great reviews. I called and a real live person answered the phone (good sign). She said, "your technician's name is Poncho and he will be there at your place between now and 11:00 (it was around 9:15 when I called). Poncho arrived around 10:00. He was courteous and asked me a handful of questions. He asked if he can check the condenser, which is the hunk of machine located on our roof. Sure enough, the condenser is dead. He opened it and right away he said, I suspect this is part of the motor that is bad. Luckily, he had this part in his truck. A quick installation (about 10 mins.) voila! condenser is running again. From start to finish, it only took him less than 25 mins. to get our air conditioner running again. Disaster diverted. We are one happy customer! After 30 minutes when Poncho left, Eric called and asked me how did the work go and was everything to our satisfaction. I told Eric I felt lucky to have found them. I highly recommend Stephens Plumbing & Heating. Oh, Poncho even pointed out our current AC unit system is on the small side based on the square footage of our condo and suggested in the future to replace the size to a 3 ton system. Again, I highly recommend this company and I am a very satisfied customer !!!

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Leslie S

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Service Man Oscar came out to my home on time, and was honest with cost and repair. Professional and honest. Really appreciate the service. Highly recommend this company.

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Kimderly D

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From the dispatch to the crew! This company is amazing! Spoke with Eric one day, who was very pleasant, who informed me of available times. Called back the next day and the young lady that answered was very pleasant and accommodating. I wish I could remember her name! Matthew and Hunter arrived timely. They were so courteous! Matthew was very knowledgeable! And neither guy seemed annoyed at my questions. Highly recommend! Very, very pleased! You have an amazing staff all the way around!

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Kimberly F

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Called Stephens plumbing for some plumbing work. Freddy and his helper Jose were great! Did a great job! Will definitely call again in the future. Thanks Stephens plumbing!

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Christiane S

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I have used their services several times and am so glad they are my plumbers for life. Their customer service is amazing - they respond immediately and come on time. They explain everything they do thoroughly. Their work ethic and knowledge is amazing and they are extremely efficient, courteous and professional. To have a plumber you completely trust and can rely on can be a rarity - I recommend very strongly Stephens Plumbing & Heating

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Paula D

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Stephens plumbing is the best! we needed our pipes cleaned & a stoppage of water flow cleared in our bathroom shower. Sebastian did an excellent job. He was very thorough & knowledgeable about what needed to be done.He was also helpful in suggesting future maintenance to preserve the life of our plumbing.

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Jim R

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Our Air conditioner unit broke down and we called Stephens and they responded quickly. Eric was very professional. He sent Matt out to check our Unit and he was able to diagnose the problem in less than 20 minutes. Matt is trustworthy and knowledgeable. I appreciate the kindness that this business showed my wife and I.

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Ted C

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Major project for my parent's home. Main pipes needed to be replace. Galan designed a pipe placement to save cost by shortening ca distance of one pipeline branching to the mainline the savings was over $2000 by that recommendation. Super professional work Galan wanted to speak to me before going ahead with the job because they didn't want to give impression of taking advantage of senior citizens. They have integrity. Their finished work on the project was something they were proud of by getting the right incline of the pipes to drain in the sewer line a lot of digging under the house, also did some other work on their toilets to make sure they were secured and didn't charge for that. Impeccable work and trustworthy of their service thank you

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Josh T

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I want to thank Stephens plumbing for their help With an issue I had. I thought we had a leak in my condo. First we had Williams and Christian out to check the washer and make sure that wasn't the problem. Williams made sure it was not to do
With the washer. Then I had Galan and Christian come to check. They moved out the washer and checked the surrounding area. Galan answered all my questions and gave me insight on what the problem could be. There was not a leak after all But I appreciate the time and care they gave to my issue. I have peace of mind now and that it is not a bigger issue behind the wall or work any piping.

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Fadwa N

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Galan came out in the evening on short notice after we lost hot water. Which is not great in the cold winter months. We still had not hot water in the morning so we called back and Stephens sent a crew to replace the water heater promptly and on New Year's Eve. Good work.

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Cha M

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Our neighbors referred us to Stephen's plumbing and they didn't not disappointed. They confirmed the appointment, arrived on time and did a great job. I would highly recommend this company to anyone. Special shout out to Freddy G. He was super nice, knowledgeable and did a great job.
Thanks again for a job well done :)

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Kate D

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Poncho did quick and great work. He was able to identify and fix my problem in 15/20 minutes. He got my clog removed and my unit up and running in no time. He was very knowledgeable and explained his process to me in detail. I would definitely recommend him for A/C and or plumbing issues. I saved his number in case I have any future issues.

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Erik p

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This company is amazing. There employee Omar came all the way up to my house after he was finished with work to help us out with our AC which wasn't working in our newborns room. They fixed the AC within 20 minutes. Will definitely use again.

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Danielle G

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Had a great experience w/ Stephens replacing my HVAC unit! I used their services years ago for plumbing and trusted they could get the job done. They provided a VERY reasonable quote in a decent timeframe and were able to setup everything within a few days, and I liked that labor came w/ a 3 yr warranty. Freddy the tech was very friendly, went through everything w/ me step-by-step and answered all my questions. I would highly recommend!

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Caryn A

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I actually had both HVAC (Poncho) and plumber (Matthew) come out today and they were both wonderful. Very helpful - listened to my concerns / questions and providing simple tweeks that I hadn't known were possible. Learned a lot today :)!

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Rose C

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Matt and Dan arrived same day to maintain our HVAC units. They were both ver polite, knowledgeable and gave a quote before beginning work. Price was very fair for the work. Matt was the front person and went over what he saw and the reason I may have heard addition sound from the unit. Very satisfied and would welcome Matt and Dan again.

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WKZ Z

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THE BEST! I needed someone to come out to my house for a leak in the ceiling right away! The company I usually use was booked up. I looked on Yelp for a reliable, referral and I found Stephens Plumbing. I met Galan and Cristian and they were the best! They came in and reviewed what was happening with the leak, then thoroughly went over everything with me after they figured it out. I feel they were truly, honest with me and that is hard to find these days. I found my new Plumbing and Heating Company! I highly recommend Stephens plumbing!! Ask for Galan and Cristian. GREAT JOB!

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Paul M

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Technicians Galan and Arturo. On time courteous good clean up . Fair prices don t try to gouge.. Explainrd all charges well.

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Erik Pedersen

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This company is amazing. There employee Omar came all the way up to my house after he was finished with work to help us out with our AC which wasn’t working in our newborns room. They fixed the AC within 20 minutes. Will definitely use again.

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Gregory Doty

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The technicians were excellent and personable. They were on time and had good communication. Definitely will use them again!

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Steve L

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Ok. My kitchen sink had been clogged for almost two weeks. After trying to remedy this myself (many hours), I called Stephen's plumbing, The tech who arrived and got the clogged sink resolved was BYRON. Ask for him! He was very meticulous (which was good to see). But most importantly, he takes a lot of pride in his craft. Excellent at his work!

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Rebecca R

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On September 26th, 2022 we had a brand new AC unit installed in our house and let me begin by saying that the service we received was outstanding!!!! Freddy and his helpers were very knowledgeable about everything and were also very professional. We got a great deal. We had previously called NexGen and the quote they gave us was outrageous. So glad we kept our business local and that they were able to give us the best deal around. I recommend them !!!

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Dawn M

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Stephens plumbing/heating IS AWESOME! They came out and diagnosed our heater issue and it was fixed within 1.5 hours. I called this morning and the gentleman said a tech would be here within the hour. He was! Tech showed up promptly. Mask on, very helpful and polite. Thumbs up. Today, we had the pleasure of utilizing your plumbing service for first time.
Rico was our tech and was so friendly and was able to help with improving our water usage, shower leak and an outdoors spicket. Thank you Rico for an excellent plumbing experience here locally in San Pedro!

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Ward Q

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Called Stephen for my gas watre heater. Rico the technician came by and diagnosed the problem. He was thorough and honest about the work needed. He completed the job, with care and professionalism. Will use Stephen Plumbing and will ask for Rico. Thanks.

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Samantha O

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Met with a Mr. Oscar from the company today, and he was very kind, and efficient. I also liked that he was willing to show me ideas that might prevent me from having to call/spend money in the future.

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Arnold M

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The fan in our ac unit stopped working during the dreaded heat wave. Called Stephens AC and because of the heat wave I had to wait a couple of days before someone could come out. I am assuming they were getting a ton of calls. Oscar came out and was amazing he knew exactly what the issue was and within about 30 minutes he had the AC up and running. Oscar was a great AC technician and I would recommend you request him.

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Jamal N

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I was having an clog issue in my kitchen sink so I needed a plumber. At first, I contacted a different plumbing company who sent a liar and a scam artist that told me I need $30K of work before contacting the Stephens Plumbing company. I am so happy that I called Stephens Plumbing. Once Stephens sent their plumber Luis out, he did an outstanding job. Luis quickly figured out the issue and gave multiple options to fix the problem with reasonable estimates. He explained the benefits of each option and helped me select the right choice for my issue and budget. Luis did such a good job fixing the kitchen clog issue that I had him fix of some other minor plumbing issues in my home's bathrooms. He installed a new fixture in my bathroom and it works great. I liked that Stephens Plumbing is honest and "no pressure". After dealing with the first plumbing company that was dishonest, it was refreshing to have an experience where Stephens Plumbing got to the point, no BS and they didn't try to scare me into expensive unnecessary repair work. I plan to use Stephens Plumbing in the future if I need any other plumbing work done on my townhome. I am very satisfied with their work and the overall experience.

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Marshall D

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I've had an issue with a sporadic wall heater for years. I called Stephens Plumbing and Heating because I wasn't getting answers or solutions and I am so glad I did. From the start, I was very impressed with this company. They were professional, responsive, and understanding, which was great but I really needed a solution. I worked with one technician who was professional but I was still having problems after his recommendations. They finally sent Oscar who really seemed to have a very holistic view of the heater. He brought a new perspective and a new solution. The wall heater is now working great!!! They were understanding of the importance of the issue, charged me fairly, and provided all documentation of work.

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Constance l J

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I waited a couple of weeks before I wrote this review to make sure everything was working consistently. I first want to say, what an amazing professional team. Second, Rob, the estimator and his lead man, Oscar were incredibly efficient and knowledgeable of how to put in ducts, heating, and AC for my modular home by the ocean. Rob also worked with the team of three men until one of his workers was freed up from another job. Stephe's bid was $400 more than the other bid, but I chose him over the other company because of the detail in the bid. The other company, based on its bid was not detailed which would have made me vulnerable to other hidden costs once the work got underway. The company has an excellent reputation and its fleet of vans are clean and newer looking than the other company I got a bid from-which was at least a 20 year old van with faded lettering. I'd recommend this company a hundred times over.

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Suzanna A

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Galan and Arturo came out to help and were very respectful and nice. They figured out my problem and gave me an estimate to fix my plumbing underneath my house - that a handyman had created a future problem using incorrect supplies. Will write up another review after they've done their work.

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Elizabeth N

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I had a great experience with Stephens Plumbing! They were quick to respond to my problem (I had a leak around my toilet that I couldn't manage on my own) and were so friendly and courteous on the phone and in person! I worked with Byron who was professional and conscientious of my time. I highly recommend this company and would use them again for any plumbing needs!

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Christine S

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We had the BEST experience with Poncho from Stephen's Plumbing & Heating! Our AC unit stopped blowing cold air during a heat wave. I called and Poncho was at our home in less than 30 minutes! WOW!! He had everything fixed in under an hour and the price felt very fair and reasonable. He was kind, courteous, and very professional. We couldn't have asked for better service. Thank you, Poncho!

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Joycie K

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Another good experience with Stephens Plumbing. This time, Rico was our plumber. The water heater pilot light went out. The heater is 11 years old, so we were worried we would have to get it replaced. Rico was able to re-light it, but we were worried why it went out in the first place. So we paid more to have the burner cleaned out. It seems to be staying on, so we have our fingers crossed that it will last a few more years. It was nice that he didn't just push us to replace the water heater, which would be really expensive.

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Kevin And Randy P

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We're local realtors and property managers. Had a home that had heating/plumbing issues while in escrow. Galan was able to come out, assess the situation, and complete all required repairs in a timely manner and at a fair price. Will definitely work with Stephen's plumbing again.

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Mark B

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New Update: Got an appropriate apology and assurance that the permit will be closed out as necessary to apply for the rebates. Updated: I've used Stephen's in the past for HVAC maintenance of my outdoor condenser and when it was time for replacement, didn't hesitate to get quote on 2 zone system to help cool our upstairs bedrooms. Installation and workmanship were all good.

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Rick G

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Called on a Friday morning and was able to get someone out to fix my AC before 3PM, the team is friendly, knowledgeable, and honest. My pump stopped working and they had a replacement ready to go within the hour.

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Glen G

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Experts who are on time, helpful and polite. Same-day service pro Sebastian fixed our shower drain in a jiffy, gave me some tips to keep it that way!

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Chris Evans

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Great service at a good price. I used NexGen previously and these guys blew them out of the water on price and service. Very high quality. If I ever need them again, I will use them in a heartbeat. Thanks for the help Freddy and Matthew!

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Valeria L

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Had a great experience with this company! I called for an estimate to replace my garbage disposal and Freddy Galan arrived on time and got straight to work. I appreciated not only his positive and helpful attitude but the fact that the job was completed the same day! My mom and I appreciated him answering any more questions we had and of course how quickly he arrived to fix our garbage disposal. I'd definitely recommend Stephens Plumbing!

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Linda N

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Stephens Plumbing & heating installed air conditioner and heating in my 2000 sq. foot home. They are highly recommended as the most knowledgeable on the #1 rated air/heat units by MITSUBISHI.
I can't say enough about Oscar, Omar, Freddy and Sam who did the install in 3 days with care of my white carpet. All extremely knowledgeable and guaranteed 100% satisfaction which is no surprise due to the 5-star service Stephens and their employees gave me. There was no drywall work, they cut for vents in wall & ceilings perfectly, they were on time, prepared and worked well together I can tell for years. This is a first class, competive price family-owned business that many have recommended to me. There is no better choice than Stephens and there is no better air/heat unit than Mitsubishi. THe owner cares of about his employees and the employees treat you like family. LOVE LOVE LOVE THIS COMPANY AND THEIR PHILOSOPHY! Take care of employees, take care of your customers and a WIN/WIN for all! Thanks for leading the project OSCAR and kudo's to Ryan and his dad for building a wonderful business! Linda Navarro
Rolling Hills Estates, CA.

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K E

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Stephen's Plumbing & Heating installed our air conditioner 14 years ago and we have never had an issue until this week. We called on Wednesday, spoke with Ryan Stephens and Oscar showed up early the next day. Customer service was awesome and the response time was really awesome considering how hot San Pedro has been. Oscar arrived and was very professional and consciences about work shoes on our carpet. He and got straight to work and found the problem VERY quickly for which we are grateful. Luckily it was a minor - easy fix and we were up and running again in no time. While Oscar was here, we inquired about our heater. He was gracious to take a quick look and give up peace of mind that all is well. We have used Stephen's Plumbing for many years now and will continue to do so.

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Neal C

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I felt that my call for service was billed to high. I expressed my concerns to the owner mr Stephens. He was totally polite and reasonable. He heard me out and worked with me. We were able to resolve the concern. His ability to be reasonable was greatly appreciated

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Matt C

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Oscar from Stephens Plumbing and Heating came out to my mother-in-laws in Bellflower and was nothing short of amazing! You always worry about someone getting taken advantage of, not here! True professional, explained everything very clearly, and was quick to fix the problem. Very affordable as well! I never write reviews, so I can't stress enough this is a must call to fix any plumbing or heating issues, I highly recommend!!! Thank you Oscar!

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Lauren M

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Oscar was very helpful, professional and very efficient. Stephen's continues to be a very reliable company and I'll always use them and recommend them to my friends and family.

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Anna C

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They sent the technician within 30 minutes after the call !!!!! How awesome is that?!?! Matt did a great job and I will definitely call back if there's any other issues come up!

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Louis B

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Recently I had an issue with the wall heater in my house losing functionality. I called two companies to take a look, one of them being Stephens Plumbing and Heating. The first company was able to come out the same day while Stephens was booked until a few days later. The first company came out and after about 5 minutes they told me my heater needed $700 in repairs and provided me an itemized list of things that needed to be replaced. Feeling a bit cautious of this estimate I waited until Stephens Plumbing and Heating came out. Good thing I did, the Technician came out and after about 10 minutes or so of investigating my heater he discovered the issue was a couple of wires coming loose and was able to fix them and simply charge me for the diagnostic work. Couldn't recommend them more highly and if I run into any other heating issues they'll be the first group that I call.

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Kimberly R

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Our a/c was blowing room temp air during a heat wave. Oscar our technician came within 2 days of calling and was on time and very friendly. He spent the time to explain what was wrong with our unit and our options available. I didn't feel like we were being upcharged. The front office staff also was responsive. Would use again

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David D

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Highly recommend. We had scheduled an AM service call. However, problems created on our end resulted in Stephens coming out but unable to start the job. They kindly rescheduled in the afternoon and took care of the plumbing issue. The office dispatcher was just great throughout the whole ordeal!!!!

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Miyoko O

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Byron was very helpful identifying the problem with the high water pressure and installed a water pressure regulator. He explained all the steps so I understood what was going.

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Autumn A

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I don't think I can say enough about this company. This is my second review. And EVERY TIME I get exceptional service I will be doing another review. From the employees who make the appt to Oscar. This company delivers A+ service. Oscar knows what he's talking about. And if there is not work that needs to be done. He's honest and won't make something up. I appreciate that in a service repair progressional. As I stated before and will be saying again. He is the only service maintenance person I'll be using for my Hvac and furnace needs.

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Tiffany B

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Great work done from Oscar removing our wall heating unit and from Matthew who repaired a pretty old and problematic loose toilet. Both had fair prices and showed up on time explaining what they thought the job would entail. The toilet was so old Matthew took the time to re-a fix onto new wood until we can afford better su flooring work. I had MANY plumbers quote and people on the phone try to give me the run around before having these two pros give an estimate in person. As a woman who knows enough about tools and repair (yes I fall into the "handy category" they were very courteous, respectful, and honest with their quotes (trust me I've had my fair share of the opposite so I can really appreciate them!). If it allowed for 6 stars i would have rated them higher. If you are in the southbay these guys are a hidden gem since they are located in San Pedro and yes I tried many southbay plumbers with no luck (expensive or unreliable or both) until these guys came out to the house. Thanks for being a great company!

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Maggie D

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Sebastian came out after Memorial Day weekend and fixed an issue with our kitchen sink. He was kind, respectful, worked quickly, and took the time to explain what the underlying issue was so that we could take preventative steps for next time. Thank you for the great service!

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Ian " Eeyun X

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Matthew was amazingly polite, efficient and knowledgeable. He was very informative and answered all my questions! Very helpful! And he fixed the problem In jiffy!

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Patti Korte

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Matthew was professional, listened patiently to what the problem was & stayed to thoroughly complete the job. We were very pleased with Matthew’s work & wouldn’t hesitate to call Stephens Plumbing again!

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Kristianne G

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Our pipes were making a VERY loud noise whenever we flushed our toilets or ran water. We called Stephens Plumbing and they quickly sent someone over to find out what the problem was. Freddy was very knowledgeable, efficient and courteous. He diagnosed the problem right away. All the repairs have now been completed and we couldn't be happier. Thank you, Freddy and thank you, Stephens Plumbing!

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S H.

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Byron the plumber showed up originally and helped diagnose the problem. It was an odd job..... Turns out it was an air conditioning problem in which Oscar showed up. Oscar was amazing a responsible. He is also very kind and professional. Both Byron and Oscar are knowledgeable, attentive, and all around great guys to handle our job. Yes, we will be using them again with any plumbing/heating or air conditioning problems!

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Robert W

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Our old wall heater near the bedrooms was not venting properly and the gas company after inspection red tagged it. I was going through yelp and called Stephens, they were able to come next day and Omar showed up and was great. He had to remove the heater to clean the firebox and replace the uncoated brass gas connector. He also replaced the gas connector on the living room heater. Omar had great attitude and explained everything and was very fair price. Big time happy customer

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Stephen C

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Got a second system installed for my downstairs. Oscar was great and Eric at the office was super responsive. Always answers the phone and can send someone out in a short amount of time. Feels like a real family business that takes care of their customers.

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Matt G

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Galan & Cristian were awesome! They went above and beyond to help fix my plumbing issue and also they informed me on some much needed future changes. Finding people you can trust is hard and I trust them without a doubt. I highly recommend Stephens Plumbing Also, I had Matt out a week before to run a new water line for our new fridge. Matt was very thorough and knew what he was doing. Job came out perfect.

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Patti K

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Matthew was professional, listened patiently to what the problem was & stayed to thoroughly complete the job which was a bit more tedious than expected! Unclogged main line stoppage at clean out.We were very pleased with Matthew's work & wouldn't hesitate to call Stephens Plumbing again!

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Lindsay M

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I had an issue with my drain and they sent Sebastian over to look at it. Sebastian was completely knowledgeable and finished quickly. He made the experience so easy. I will definitely recommend Stephan's plumbing to everyone!

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Kevin S

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Furnace pilot kept getting blown out but Omar and Oscar came and made everything work Also replaced some pipes that were tagged Would hire again.

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Paul K

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Oscar is the best! We thought the A/C needed repair, and the heater needed a full replacement. Oscar took only a few minutes to discover that BOTH the A/C and Heater could be easily fixed, and it would only take a short amount of time to do it. When the A/C kicked on we were very happy... though when he tested the heater (which we thought would need to be completely replaced), we were ECSTATIC to see that it now works also. Thank you Oscar! Not only is my homeowner happy, I know that many other homeowners will be happy in the future for when we need the A/C working.

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Christopher Y

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We called this company to fix our AC at work. We had 2 other companies out that told us we had major problems and gave us really high quotes. Stephens Plumbing and Heating came out and diagnosed the problem and fixed it for a lot less than the other guys and turns out we didn't need all the other expensive work that the other guys quoted. Thank you to Omar and Oscar for getting our AC working again so quickly and honestly. Its hard to find an Honest repair company these days. Thanks again.

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Patricia W

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Needed a new garbage disposal. After three attempts for a home visit, I had the delightful experience of meeting Plumber Galan - Galan was pleasant and professional. STEPHENS could not meet my price point, unfortunately but all the best to STEPHENS PLUMBING. Thx, loads, Galan!

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RW

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Stephens came by to repair my ancient floor heater. They're the experts in older floor heaters. Omar found several things that hadn't been repaired properly by another company, and unfortunately my heater got red tagged, due to a large crack that can't be repaired. Despite the bad news Stephens was very helpful and professional amd saved me from CO poisoning or a possible explosion. Thank you!

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Rachel P

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We have had the same pesky kitchen sink problem since we moved into our new townhome in 2019. Every time it has backed up, I've called Stephens Plumbing and I've never been disappointed. It backed up on us just this past week (on my birthday no less) and they sent the gentlemen of their technicians Galan and Arturo. Super polite, fast, and efficient. You'd be lucky to have them walk through your front door. As always, there was super clear communication from dispatch as to when I could expect my plumber to arrive, and my sink is running beautifully. No complaints.

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Ellen F

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After a few false starts, Stephens really came to the rescue. Eric was very kind and apologetic when things couldn't be fixed immediately. He followed up and made sure I got the help I needed. Rico is the star, he really went above and beyond to help solve my plumbing problems.

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Brian C

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Had a great experience with Stephens plumbing for our tankless water heater replacement. Williams first came by to help diagnose the problem. His honest assessment of our 11 year old unit helped me to decide that replacement was the best option. A week later and the install was fast and clean. It's nice to have service reps who don't try to upsell you and that's how it has felt with both plumbing and AC service at Stephens Plumbing.

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Floris Gierman

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Our heater broke earlier this week. Omar from Stephens was able to identify the issue and fix it in a short period of time. Very impressed by the professionalism of Omar and the receptionist at Stephens I talked to when booking this call. Highly recommended.

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Cory p

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Freddie was very helpful to one on my units I manage. He is very knowledgeable and is the best plumber !

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Todd Eichner

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Outstanding service. Oscar was great.

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Alex B

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A/C was not working. Oscar came out, checked it out, and fixed the problem within minutes. Great and friendly service. High recommendations.

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Kahryn Rand

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Awesome service and quick! Despite the pouring rain Matt was on time, professional, and took care of our plumbing issue expertly!

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Wendy D

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We needed someone to replace our garbage disposal when it died (water was gushing through the electrical housing!). They were quick to respond, listened to our needs, polite, helpful, and fast. The technician who responded was personable, funny, knowledgeable and fast. They did the work quickly with no mess and no fuss. They gaurenteed their work and I was very happy. They are my first call for future plumbing problems!

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Sandy B

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We had an emergency situation where our garbage disposal stopped working and water backed up into the kitchen sink and also into the sink of a bathroom at the back of the house. I chose this company based on Yelp reviews. They called me back quickly, and were very professional over the phone. Sebastian came out the same day. He was prompt and spent quite a bit of time trying to identify the problem. He wound up being here (unobtrusively) for HOURS, bringing 3 different machines and also calling a colleague to come help. He was determined to find out the source of the problem. Ultimately, he determined that we needed to have an exterior clean-out installed. He made it clear that he could not guarantee that the pipes would not ultimately need replacement but recommended the cleanout as the next course of action. Throughout the entire time, they were here both men were respectful of me and my home. They put on boot covers they had brought with them and cleaned up before they left. Sebastian gave us an estimate for parts and labor for the cleanout installation, and after discussing it we agreed to undertake the work. Of course, on the scheduled day, the skies opened and it rained solidly the entire time. It was cold. This was all during the time when it rained non-stop and was an atmospheric river here in our area. Sebastian worked outside the entire time, uncomplainingly. The weather was so awful it probably made him sick afterwards but he plugged away and solved the problem.He always explained to us exactly what he saw, next steps and alternatives. The prices were reasonable, in line with the estimate and he left my house immaculate, including mopping up, before he left. I have a different emergency and will be calling them back. Honest, hardworking, determined, reasonably priced, respectful and excellent at diagnosing and solving the problem after doing whatever it took. So impressive! Call them first for your plumbing needs. You won't be disappointed. FYI, we are in the South Bay, not SF as the app incorrectly states.

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Stephan K

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Being that Stephens is my first choice, I called them for a garbage disposal and a couple of other touch ups in sinks. Again Matthew was the tech and again it was a complete pleasure working with him. He made sure everything was what I wanted and he took on any weirdness that was there from the previous 40 odd years of miscellaneous levels of work skill. I was happy with the costs, and I now have a sparkling trim over a quieter much faster to finish disposal. The other work was similar. Again, Stephens is going to be my first choice in plumbing.

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Evan Cole

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Williams came by today for a couple different fixes. He was fantastic. He was knowledgeable, courteous, efficient, and super nice. We have been using Stephens for years and employees like Williams is the reason why.

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Wei R

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My main drain pipe was clogged on Christmas night, called Stephens Plumbing around mid night and scheduled with them to come out next day first thing in the morning Galan and Freddy are awesome, arrived on time and very professional. Great at explaining and made it easy to understand of our current plumbing situations. I will definitely call them again for future plumbing
issues.

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Keith Randolph

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Poncho came out after the service provider dispatched by my home warranty company could not find the cause of the furnace failing to ignite. He diagnosed the issue and ordered the necessary part. once the part arrived, had the office schedule the repair for the next day. He arrived within the prescribed time frame and repaired the furnace using the part he had ordered. Poncho is very knowledgeable and thorough. He was able to explain his diagnosis and the preferred solution. He was pleasant and professional. I would highly recommend him and Stephens as a service organization. Thank you Poncho.

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Daisy R

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My grandparents had problems with their toilet which is why we called this company. The technician that came was Freddy G. He was very friendly and knowledgeable. He knew exactly what the problem was and was quick to fix the problem. I would highly recommend this company. The staff does a great job identifying the problem and goes straight to work. They know what they are doing!!!

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Florenda G

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Our water heater broke and what a mess!!! Called them up and they came out same day and within short amount of time. Galan and Andres were very professional and gave us multiple options and scenarios with the understanding that we needed our water to be fixed right away and that we have a tight monetary budget. They were very knowledgeable and friendly. They answered all our questions and addressed all our concerns to give us peace of mind.

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Hiro K

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They are amazing works for the AC repair job. A technician employee, OSCAR found the solution really quick and gave me a couple of options to repair it. He explained what he did in detail and showed me how it works.
Oscar was very very processional and I really appreciate his great job and explanation clearly.
I definitely work with him. Again, Thank you so much, Oscar!

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Veronica H

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Today was my first time using Stephens Plumbing. Spoke with Eric who was very courteous and personable. He sent out a plumber who took care of the work promptly and effectively albeit a bit pricey.

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Mark B

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Quick addition, the workmanship was excellent and worth the investment. I'm using far less energy with the new system!

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Joseph L

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Mathew made quick work of our new garbage disposal that got noisy chewing on a piece of plastic that somehow slipped in one evening. also relieved partial block of drain. Great job!

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Sandra E

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I highly recommend Stephens Plumbing. When making the appointment they were friendly and responsive. The plumber, Williams, was knowledgeable and professional. He even cleaned the work area after fixing my clogged drain. I will definitely call on them again if needed.

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Erick M

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This review is long overdue. I had Stephens replace a relatively new AC/heating system back in June of 21. long story short the other AC company I worked with under designed the previous system. they closed up shop and left town. so after talking to a few hvac companies I went with Stephens. and am I glad I did. top to bottom my experience with them has been first rate. from estimate to installation to support Stephens has been wonderful to work with. cost was very reasonable. everyone I've dealt with was professional. they came out a couple extra times to dial in the dampers and check on the condenser. always on time. and I know if something went wrong they'd be there to fix. I've liked my experience so much that if/when I have a plumbing issue, they'll be my first call. thank you Stephens!

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Hightopper m

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My a/c wouldn't kick on so I checked out Yelp and found Stephens. They answered the phone, scheduled, and communicated well leading up to my service call (around $125).

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Sai M

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Stephens plumbing was great in finding the problem with the heater and Pancho was very professional in fixing our heater. He put in a new motor in no time. Thanks stephens plumbing and Pancho.

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Kristen D

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Matt at Stephens Plumbing is professional, knowledgeable and personable. I really appreciate the good customer service, and I trust him to tell me the truth.

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Jason Taylor

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Oscar from Stephens gave me a second opinion on a different companies repair recommendation. He performed a simple repair that saved me several thousand dollars. High integrity and he fixed my issue. Highly recommend.

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Vic E

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Omar checked out my unit, explained what he thought was needed (with costs) and showed me why. Omar's thoroughness and patience with all of my questions was refreshing.

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AC

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Oscar came out twice and was very knowledgeable and explained everything he was doing. Will definitely use them again!

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Robert B

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Our heating unit wasn't working day one when we purchased our condo (we're on 2 years now sitting in a freezing house). Our insurance company (Fidelity) was and is useless. They couldn't find a vendor who could climb a 2 story building and walk on tile. So we told them we'll find someone on our own. So after calling vendor after vendor on our list and being told the same excuse, we called Stephens Plumbing. The operator (who I can't remember her name) was accommodating and set us up with Poncho and Samuel. The week before we received a courtesy call to remind us of the appointment. Pancho and Samuel got on the job right away. They were professional and took me step by step of what work was being done. They found the issue right away and as I'm sitting here tying this review out my wife and I are sitting comfortably. Thank you Poncho and Samuel! Thank you so much!

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Sang J

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Omar showed up early, assessed issue quickly, had parts already in his truck, spending less than hour fixed broken heater board. Family's extremely happy with work and service. Highly recommended!

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Kahryn R

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Service was great! Matt went above and beyond to assist us. After Christmas plumbing issues are a bummer, but we were quickly able to continue with our celebrations!

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Jessica Bashaw

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Easy to schedule, on-time arrival, very friendly and helpful technician. All around A+ service from Stephen's Plumbing Heating & AC. Will absolutely use their company again and recommend them to others.

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Alice K

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The recent heatwave was a real test of our AC unit and it failed! Matt from Stephens Plumbing came out and quickly diagnosed the problem. He was knowledgable, courteous and great at explaining what I needed to understand to keep the AC running properly. Matt was terrific! I highly recommend Stephens Plumbing, Heating & Air Conditioning! Thanks, Matt!

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Ed G

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One of my bathroom sinks became clogged and would not drain properly. I called Stephens Plumbing and made an appointment and was given a 4-hour window. Company called me back one hour prior to plumber's anticipated arrival. Sebastian showed up as promised and promptly snaked the drain. Thanks for clearing the drain.

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Neil M

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I'm very satisfied with the work Galan and Arturo from Stephens did to replace ancient cast iron drain pipes in my house. I had a leak under my house which, on inspection, was part of a much larger problem with old, corroded cast iron pipes. Galan did a great job patiently, and clearly explaining, then demonstrating out the problems. Although extensive pipe replacement work needed to be done, I felt no pressure to do anything I wasn't comfortable with, as Galan's explanation of what needed to be done and what could wait was very clear. Through the process, Galan and Arturo were very responsive and sensitive to my needs as well as the other tenants in the house. At various times, the water needed to be shut off, and they were very communicative about the timing as well as keeping the down time to a minimum. Additionally they worked quickly and without complaint in very cramped conditions under the house. I highly recommend Galan, Arturo and Stephens for any plumbing issue you come across.

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Huero R

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I would highly recommend Stephens plumbing to anybody. Galan and his apprentice were great! Galan took the time to explain everything to me and even sketched it out on a piece of paper so that I understood everything. In addition, he seemed like he was going out of his way to try to save me money. They did the job quickly cleanly and most importantly, for a very reasonable price! It's so hard to find a reliable plumber, and Galan went above and beyond. went

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Matt K

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During the recent heat wave we were in dire need of air conditioning repairs. I contacted Stephens expecting availability issues. I spoke with Eric who was very sympathetic to our situation and indicated they were busy but he would make some inquiries and get back to me. To my surprise he promptly called me back and told me he would get someone out to us the next day. The tech Oscar showed up on time and was able to promptly discover the issue. He then took considerable time in explaining to me the problem and our options. I later received a follow up call from Eric checking to see how things went and if I had any questions. I requested that he order the part and he got back to me the next day with the pricing. He then scheduled us within the week for the repairs. Tech Matt and Daniel arrived on time and installed the part. I then received another follow up call from Eric and thanked him for all his efforts to get this done. The system has worked very well since then. The professionalism and responsiveness of Eric and the techs was very impressive particularly during a heat wave. They really helped us out and for any other heating or air needs I wouldnt hesitate to use them again. Very happy to see there is still good service out there.

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Minna O

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My HVAC system has been giving me problems this year and I had disappointing experiences with the first two companies I hired. I'm so relieved to have found Stephens Plumbing & Heating. I called them and the scheduler was able to give me a same day appointment with Omar. After inspecting my furnace, Omar gave me a detailed explanation of why my heat had stopped working and showed me pictures of the damage. He had a replacement part in his truck and was able to repair the unit right away. The price was very reasonable and included a 1-year warranty on the replacement part. I'm extremely satisfied with the service I received and plan to contact this company again if I have issues in the future.

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Rich M

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Potentially had a small refrigerant leak in our A/C that was installed about 2 years ago. The A/C cooled but not optimally. Omar initially came out last week and noted that it needed more refrigerant. Eric, Sam, Daniel and Oscar worked with me to develop a reasonable plan of action. Extremely satisfied that everyone understood my concerns and addressed the issue.

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Pam M

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Galan is the best. Friendly and informative. He unclogged our kitchen sink. When he went to unclog the washing machine drain and was unable to, he didn't charge us anything. He even drew me a diagram of the major work that needs to be done and explained it in an easy-to-understand manner. He was super-clean and washed down the mess outside. Their prices are very reasonable. I'd definitely use them again.

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Joshua E

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I contacted Stephens looking to install a Mini Split System for my ADU. Right from the start working with Eric was easy and stress-free. He was more than willing to share with me his knowledge of the different brands and how the process would work. Eventually we agreed to move forward with a Mitsubishi Mini Split System and he provided a great quote for the work and upgraded my system. When it came time for installation, Stephens sent over Freddy, Matthew, Samuel, and David. These guys were absolutely amazing and went above and beyond what I had asked for and what was quoted for me. They walked the property to determine the best place to locate the equipment and even removed an old heater unit from my wall free of charge. They kept me posted throughout the day as they did the work and when finished, left my home as clean as when they arrived. I am so impressed by Freddy, Matthew, Samuel, and David and their professionalism. Stephens will now be my new HVAC team moving forward and I will recommend them to all my family and friends throughout South Bay and OC.

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Rand 1P

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Oscar and team are the best. They answer the phones and reply in a manor that is great. They go out of the way to offer customer service which is unusual these days.

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Evan M

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Hallelujah...! it has been quite some time since we have had a working heater. Matthew, our knowledgeable technician, came out on the same day that I called. He made it to my home at the beginning of the time window that I was given... I just wish that I had called sooner...!! For the low/
fair price of a service call, I no longer have to bundle up during the day or shiver at night...!!! I would love to give both Matt & Stephens Plumbing Heating & Air Conditioning a 6-Star Rating...., but 5-Stars will have to do‼ Thank you again & Happy New Year

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