Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Michelle D.

11/21/2019

"It was on a Tuesday evening that I'd called many places before I got to Stephens. One place advertised that they provide emergency services but no... More

"It was on a Tuesday evening that I'd called many places before I got to Stephens. One place advertised that they provide emergency services but no one on call today. Another was booked all day tomorrow but had openings on Thursday. When I got to Stephens, I knew they would help because a dispatcher answered the phone. She took my information and said a technician would call me back. Within 10 minutes, Manny called me stating that he was finishing up a job and would help me in about 1.5 hour. He followed up by calling to let me know that he was on his way. When I met him, he said that the clock started at 7:50pm and he finished in about an hour. Also, he had suggested to replace all the toilets since they were old and wasting water. He even offered me a discount for a first time customer. I am definitely going to use him for my properties."

Liz S

11/19/2019

Ok, I am positive without a shadow upon a doubt that I found my plumbing company for the rest of my time here on earth. I wanted to email a photo of... More

Ok, I am positive without a shadow upon a doubt that I found my plumbing company for the rest of my time here on earth. I wanted to email a photo of what was going on with the pipe under my kitchen sink so I could get an IDEA of WHAT was going on with the leak. Ryan at Stephens Plumbing was the first company out of many to allow me to send an email on this problem. Ok, first test passed in my mind. Finding help for your home is a lot like a relationship. If it starts out BAD in the beginning, its NOT going to get ANY better. Ryan worked with my busy schedule, and got a guy to come on a Saturday morning. Frank showed up and was GREAT. Figured out the PROBLEM that the original sink was higher and the new sink was causing pressure which created a leaky pipe. The rates were very reasonable and I will NEVER use another plumbing company. I am sold. Ask for Frank, you cannot go wrong. But I am guessing that ALL of the guys are GOOD!

Nancy C.

11/13/2019

Our house went on the market on Saturday and plumbing went sideways on Sunday. I called Stephens on Monday and was lucky enough to get Art. There was... More

Our house went on the market on Saturday and plumbing went sideways on Sunday. I called Stephens on Monday and was lucky enough to get Art. There was major problems under the house and he went right to work for 2 days. Art was fantastic and such a hard worker. Explained every step and got the job done without a mess. As a plumbers daughter, I have had a hard time finding plumbers that don't talk down to me or try to rip us off. This is a great company and Art is fantastic. Give them a try. You will not be disappointed. I'm just sorry I found them just as I am moving out of state. Maybe they will open a branch in Tennessee!

Christian O.

11/6/2019

Oscar came over on short notice and fixed our heater. Glad I also asked him about our problem with the fireplace since he effortlessly helped us with... More

Oscar came over on short notice and fixed our heater. Glad I also asked him about our problem with the fireplace since he effortlessly helped us with it too without extra charge. Thank you!

Malia C.

11/6/2019

We have used this company many times in the last few years to unplug stopped drains in our house. After going through the same thing many times we... More

We have used this company many times in the last few years to unplug stopped drains in our house. After going through the same thing many times we knew we had to do some repair work under our house. It was a big expensive job, so we got other estimates, but chose to do the work with this company. Art Alvarez did a great job with our plumbing. His work was well-planned out to minimize the time we had to do without water. Art worked quickly, efficiently, and neatly, and he turned the water back on every night. The job went exactly as planned, and we are very happy with the outcome.

Elizabeth K.

11/4/2019

"This review is to thank the two gentlemen who came to my house and fixed my AC! I didn't get their names but I wanted to leave a review because of... More

"This review is to thank the two gentlemen who came to my house and fixed my AC! I didn't get their names but I wanted to leave a review because of their great professionalism and quick service. I had a really great experience from the very beginning when I called for some help. There was a kind woman on the other end of the phone who knew how to deal with flustered me.. got me the first available appointment which was only a few days out and poof, the job was done. Thank you so much and you have made a loyal customer out of me! I'll be sure to send referrals as well. Thanks!"

Michael P.

11/3/2019

On time and very professional. Luis was the service tech. He was knowledgeable and an overall nice guy. Did what I hired them for with no BS. I... More

On time and very professional. Luis was the service tech. He was knowledgeable and an overall nice guy. Did what I hired them for with no BS. I would use them again for sure.

Peggy Lewis

11/1/2019

Pancho was wonderful! He came right on time and was very nice and professional. He had to come back a second time and did so quickly and efficiently.... More

Pancho was wonderful! He came right on time and was very nice and professional. He had to come back a second time and did so quickly and efficiently. Dave and Joanne in the office were also very prompt and professional. I like how they always answered the phone. Great customer service! I will use Stephen's Plumbing again and highly recommend them. Thank you!

Beverly L.

10/29/2019

"Miguel and Byron came, diagnosed the work, purchased material, and completed the projects in a 6 hour window. We had several large projects that... More

"Miguel and Byron came, diagnosed the work, purchased material, and completed the projects in a 6 hour window. We had several large projects that needed the water drained in our condo complex; a real inconvenience for homeowners. They insisted on giving our homeowners plenty of notice before undertaking the project. They were efficient, courteous and left the project area clean. What a dynamic duo!! We would be happy to work with them again as an association and recommend them to our homeowners. Bev, President of the HOA"

Wendy R.

10/29/2019

Always reasonable. Super friendly with fantastic service. They don't overcharge and really care. It's not common, but very appreciated!