Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Mario G.

8/3/2020

Great service! Called this AM and they showed up at the exact time they promised to. Luis, wearing a mask, fixed our problem, so all is good. As an... More

Great service! Called this AM and they showed up at the exact time they promised to. Luis, wearing a mask, fixed our problem, so all is good. As an added benefit, it's always fun to talk to another Boca Jrs fan!

Kristen S.

7/31/2020

Absolutely AMAZING customer service, quality work, and incredibly friendly staff! We had a leak in our attic AC unit. Omar was on site in no time and... More

Absolutely AMAZING customer service, quality work, and incredibly friendly staff! We had a leak in our attic AC unit. Omar was on site in no time and was able to identify the problem and fix it super quickly. After having another company on-site that was not helpful, we are so glad that we found Stephen's Plumbing and will DEFINITELY use them again in the future. Special shout out to Omar for all his help with the Nest setup too!

Jenifer T.

7/31/2020

Thank you to the professionalism of the staff, especially Luis. He came and identified the problem and resolved it in a timely manner. We highly... More

Thank you to the professionalism of the staff, especially Luis. He came and identified the problem and resolved it in a timely manner. We highly recommend this company, especially Luis!

David C.

7/30/2020

I appreciated that Miguel Lira of Stephens Plumbing showed up in a mask, was very professional, friendly and knowledgeable. Our plumbing problem was... More

I appreciated that Miguel Lira of Stephens Plumbing showed up in a mask, was very professional, friendly and knowledgeable. Our plumbing problem was a bit complex, but Miguel was dedicated to finding a successful solution. He was very patient and explained step by step the challenges he was encountering, possible solutions and answering our many questions. Miguel went Above and Beyond what was expected and definitely went the extra mile!!!! He is the definition of true customer service and a priceless asset to the Stephens Plumbing Team!!!! Thank you Miguel! Keep up the great work!

Rebekah M.

7/30/2020

Omar and Oscar are the dream team, they worked tirelessly to get both our heater and air conditioning units replaced. The price for parts and labor... More

Omar and Oscar are the dream team, they worked tirelessly to get both our heater and air conditioning units replaced. The price for parts and labor was absolutely unbeatable. We will finally be able to sleep!

Vice V.

7/30/2020

I cringe at the word plumber and when I went outside yesterday to see I had a leak I thought to myself oh crap! The Plumber we normally would use... More

I cringe at the word plumber and when I went outside yesterday to see I had a leak I thought to myself oh crap! The Plumber we normally would use moved out of California and I didn't know who to use so I called my buddy who said he heard Stephens was reliable. That said I called and set up an appointment. I got the 30 minute away phone call which I appreciated because I like organization and punctuation. Our technician, Art showed up toting his mask for safety and was very informative and explained everything that was going on with my leak. Art did a great job explaining the process and what he needed to do to fix my problem, as my boys and I were in his ear all day. He had to cut away quite a bit of pipe which looked like a jigsaw puzzle and replaced with brand new simplified pipe that really cleaned everything up. It was original plumbing that was replaced and whoever built this place in the 60s was a clown. Anyway, Art was outstanding and will now be on our family Christmas Card list, I now have a plumber who I can rely on to shoot it straight. Highly recommend these guys.

Alicia C.

7/29/2020

Had a really good experience with Luis who snaked a shower drain for me. Quick and great service!

Jay S.

7/28/2020

Luis was fantastic - Professional, punctual, and thoroughly competent. In and out in an hour, and explained every step- highly recommended! If... More

Luis was fantastic - Professional, punctual, and thoroughly competent. In and out in an hour, and explained every step- highly recommended! If you've got a small leak like me, call Stephen's and ask for Luis!

Brandi F.

7/25/2020

Absolutely wonderful! Was trying to help a friend in an emergency situation. He was having bad luck finding a service with reasonable rates, seeing... More

Absolutely wonderful! Was trying to help a friend in an emergency situation. He was having bad luck finding a service with reasonable rates, seeing as he is on a fixed income. When I called, their service had a technician call me. When I spoke to Galen, he informed me of the typical difference in who is responsible for what in mobile parks, as well as providing his company's rates. With that knowledge, plus knowing the home was able to have water stopped prior to entry; we were able to make a good judgement call to arrange for services during the day when rates are more manageable than middle of the night rates. The technician who came out was able to diagnose the issue in under an hour, not speeding, nor taking his set time to drag out service. He apologized for not having certain necessary parts; completely understandable because of how this home had been piecemealed and the part necessary was not completely a standard, every day use item. He arranged to come back the following day, showed up as promised and completed the work in the time estimated for the quote; this able to keep the quote true. I HIGHLY recommend going with them. And, I'm picky. I grew up the niece of a plumber AND having worked in the KB Homes Nevada, Inc Customer Home Warranty Department working with our construction vendors.

Mary Ann C.

7/25/2020

Galan is truly awesome! He showed up in his PPE. I showed him the ceiling leak from toilet. He knew what the problem was and gave me detailed... More

Galan is truly awesome! He showed up in his PPE. I showed him the ceiling leak from toilet. He knew what the problem was and gave me detailed illustration of the what was causing leak and what needed to be done. On top of all that he gave me an honest quote. He came back next day with Arturo. They fixed the problem in a very professional way. Everything is good and I'm so grateful that I called Stephens.