Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Charles H

8/19/2019

These guys are great. Cory diagnosed my plumbing issues and went the extra mile to fix them. He was friendly, courteous, and explained my options,... More

These guys are great. Cory diagnosed my plumbing issues and went the extra mile to fix them. He was friendly, courteous, and explained my options, and the cost of each clearly before he started working.

David M.

8/16/2019

My fifteen year old air conditioning unit decided it was done. I called three contractors to get bids. When Omar came out for the estimate, I knew... More

My fifteen year old air conditioning unit decided it was done. I called three contractors to get bids. When Omar came out for the estimate, I knew that Stephens was the vendor I wanted to use. He was friendly and knowledgeable. The first two bids were roughly the same price so i expected Stephens to be similar. I was wrong. They were significantly less money. In fact, I had to verify with Ryan Stephens that their bid included all the parts and installation. On install date, Omar came with Chris and Matt. All three experienced professionals and did an excellent installation. They covered the work areas to keep it clean. They did not let their ladder damage the walls of the spiral staircase (nearly every vendors seems to do that). In the end, we have a powerful air conditioning unit. Now i just need to wait for the weather to warm up so I can enjoy it.

Steve S.

8/14/2019

I was having problems with my laundry and kitchen lines, and was told by other companies I'd have to create a new line to connect these lines to the... More

I was having problems with my laundry and kitchen lines, and was told by other companies I'd have to create a new line to connect these lines to the main line, an insanely expensive undertaking that would involve breaking up my stucco wall and driveway. I felt I had to get one more opinion, so I called Stephens Plumbing. Jose and Frankie came out to my house to do a video inspection of all my lines and were able to accurately tell me what the problem was. I especially appreciated that Jose offered me several options (a cheaper one and a more costly one as well as another in between), without trying to pressure me to go with the more expensive option. I could tell he had lots of knowledge and experience and that he was being honest with me, which made me feel confident about the option I chose. In the end, I chose to have Jose hydrojet my lines, and I'm sure glad I did because it did the job: it cleared the laundry and kitchen lines and, more importantly, saved me an arm and leg by not having to go with the more costly options that would've been at least ten times more expensive. Also, I should add that throughout the entire process I asked Jose multiple questions, and he patiently and clearly explained everything to me in terms I could understand, which was important for me in order to give me "peace of mind." I feel when you hire a plumbing company (or any company for that matter), you want at least two things to happen: 1) that you're not being cheated, and 2) that the person helping you knows what he/she is doing. I feel those two things were met through Jose's work (thank you, Jose!) and, as a result, would not hesitate to hire Stephens Plumbing again in the future. Finally, I also want to thank Frankie (I appreciated your professionalism) as well as David and Joanne (thank you so much for your prompt and polite responses to my requests).

cristian m

8/12/2019

Luis and Victor did a great job. I had a main drain problem that they solved quickly. I would recommend Stephens Plumbing for your plumbing needs

Steven S.

7/29/2019

We had excellent service when Oscar came out to check my son's unit! He was more concerned to help us than to sell us something more! Always... More

We had excellent service when Oscar came out to check my son's unit! He was more concerned to help us than to sell us something more! Always letting us know what our options were to fix the problem! Amazing customer service!

ME M

7/27/2019

Our air conditioning stopped working last week, I called Stephens plumbing and Poncho came today on time. He is very nice and professional. He fixed... More

Our air conditioning stopped working last week, I called Stephens plumbing and Poncho came today on time. He is very nice and professional. He fixed our air conditioning in less than 1hour. We are very happy now.

Sasha Mariscal

7/26/2019

I've left reviews before in the past on Yelp and Google+, but since the latter no longer exists, there went that review. But I made up for it by... More

I've left reviews before in the past on Yelp and Google+, but since the latter no longer exists, there went that review. But I made up for it by leaving a review on Angie's List, and now here. Just had annual maintenance done on my tankless water heater for the third year in a row, and like always, everything went great. Williams performs a great service and is very detailed to make sure all goes well. Will be calling back next year for continued service. :)

Alfred H.

7/25/2019

Had a toilet that was a bit loose, called up Stephens Plumbing and they sent out Luis earlier than scheduled and he had the whole thing taken care of... More

Had a toilet that was a bit loose, called up Stephens Plumbing and they sent out Luis earlier than scheduled and he had the whole thing taken care of before I realized it! Excellent work and professional ethics! Will definitely use again! UPDATE! Just had Stephens out again to help with our AC unit. Omar showed up promptly and took care of the issue easily. He even handled an unexpected surprise of wasps like a pro. Just another reason to call them again in case something goes wrong. (07/25/19).

Boxer B.

7/23/2019

Stephans plumbing was great to work with. They got here same day, everyone was polite and professional, they called ahead when the plumber was... More

Stephans plumbing was great to work with. They got here same day, everyone was polite and professional, they called ahead when the plumber was nearby; a very good customer service experience. Luis was our plumber and he knocked the job out super quick. He was very polite and unintrusive while during work in the office during the work day. Will most definitely be calling Stephans again in the future.

Tracy M.

7/20/2019

These guys fixed our AC in less than an hour. He washed the furnace filter too. Same day service on a Saturday and it was affordable. Omar was... More

These guys fixed our AC in less than an hour. He washed the furnace filter too. Same day service on a Saturday and it was affordable. Omar was friendly and professional. They are coming back out to do some plumbing repairs on Tuesday. Highly recommend.