Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Andrew C.

3/23/2021

Luis came and did a great job! Thank you!

Lisa C.

3/22/2021

Victor was amazing! He was on time, fast and efficient. He exceeded my expectations. Thanks Stephens Plumbing.

Angie Chong

3/19/2021

At first I called them for an emergency and Victor came out to unclog my drain right away. He completed the work quickly and professionally and I... More

At first I called them for an emergency and Victor came out to unclog my drain right away. He completed the work quickly and professionally and I didnít have to worry about anything! No mess, was respectful, and tested everything out afterwards. I decided to call Stephenís Plumbing out for a second time since I had a good experience. I wanted to install a safer and more practical fixture option in my bathroom. Victor came out again and recommended some great options that worked with my budget and completed the work in a very short amount of time. Iím thrilled with the result, and even though it was something I could have installed myself, it wouldnít have been done as nicely or as quickly, so I was happy to spend the extra to get it done right. Would recommend!

Lawrence A

3/18/2021

Fast response and excellent service. Oscar quickly identified the problem with my forced air heater, repaired it and had it operating again. He... More

Fast response and excellent service. Oscar quickly identified the problem with my forced air heater, repaired it and had it operating again. He wore a mask, and was very courteous and professional. I highly recommend Stephens Plumbing!

Dawn M

3/17/2021

Stephens plumbing/heating IS AWESOME! They came out and diagnosed our heater issue and it was fixed within 1.5 hours. I called this morning and the... More

Stephens plumbing/heating IS AWESOME! They came out and diagnosed our heater issue and it was fixed within 1.5 hours. I called this morning and the gentleman said a tech would be here within the hour. He was! Tech showed up promptly. Mask on, very helpful and polite. Thumbs up!!

Nova B.

3/12/2021

The repair man was early and very nice! He went up in the attic and took care of our heat! Great company, I will definitely call them again for all... More

The repair man was early and very nice! He went up in the attic and took care of our heat! Great company, I will definitely call them again for all my needs! He even put in my new filter for me!

Charmante V.

3/7/2021

I purchased an older home that had been vacant for a few years -- and that's not great for the plumbing. I just moved in, had family in town and... More

I purchased an older home that had been vacant for a few years -- and that's not great for the plumbing. I just moved in, had family in town and everything was backing up! I had 4 plumbers come to get several estimates and ended up going with Stephens. Jose (Galan) was very thorough, helpful and engaged me throughout the process. The guys were very professional...explained my current and future needs and options, i'm very grateful they were able to begin the work right away and use their expertise to make sure everything was great in the end. Would definitely use Stephens again!

Sherree P.

3/5/2021

Called Stephens yesterday afternoon when an old pipe broke outside the house, causing me to shut off all of the water. They called within my... More

Called Stephens yesterday afternoon when an old pipe broke outside the house, causing me to shut off all of the water. They called within my appointment window to say they would be here in 40 mins- Jose Galan was here in 20. Fixed it very quickly, explained what he was doing, very happy with his service. He had a look at other potential problems and gave me a quote to fix them before they became disasters. I've used them many times and am always happy. Thanks, Jose- you saved the day. He also arrived wearing a face mask, which I really appreciated, even though we were outside.

Simon Y.

3/4/2021

No BS. Just excellent service from Dave and Oscar. PPE and safety protocols in place. I can't recommend them high enough. Our furnace wasn't working... More

No BS. Just excellent service from Dave and Oscar. PPE and safety protocols in place. I can't recommend them high enough. Our furnace wasn't working this morning, and I gave Stephens a call around 10AM, and spoke to Dave - who was very professional over the phone, asked me questions about symptoms, and let me know he had techs available in the early afternoon. He also followed up with an ETA, which is a nice touch. Oscar came by a couple of hours later, did some diagnostics, and quickly pinpoint the cause of the problem. He took the time to explain the suspected issue, how the mechanism works, and what the next steps would be. Luckily he had the part needed in his van, and successfully repaired the furnace in less than 45 minutes. Oscar also stuck around for me to re-install my wi-fi thermostat, to make sure all was well. He also answered my HVAC maintenance questions. He's a good guy! Look, my only goal this morning was to get the heat back on by night time, so that our baby would be comfortable. Stephens fixed the problem, while exceeding my expectations.

Peter B.

3/1/2021

Stephens has been my go to plumbing service for many years. They may not be the least expensive but they are the best and long term save time and ... More

Stephens has been my go to plumbing service for many years. They may not be the least expensive but they are the best and long term save time and money. An example, I had a plugged up toilet that I could not unclog over the weekend. I called Stephens this morning and got an appointment for this afternoon. To be pleasant surprise Jose came early and figured out quickly how to clear the clog. He also made recommendations for a pressure type toilet for this area that might keep this from happening in the future. In my opinion they are the best because they come when the say, have all the tools to fix any plumbing issue and very neat. If you are looking for really knowegable, professionals Stephens Plumbing is the place to go!