Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Carin M.

1/20/2021

I have always had a great service experience with Stephens Plumbing and Heating. Each service rep has had great customer service skills, is... More

I have always had a great service experience with Stephens Plumbing and Heating. Each service rep has had great customer service skills, is knowledgeable and takes the time to explain what took place on the job. Manny did a great job today taking care of a very dirty job. Thank you Manny.

Vic R.

1/18/2021

Stephen's Plumbing is the best! Sure call around, but you will end up hiring Stephens. A very special shout out to Omar! Water was coming in around... More

Stephen's Plumbing is the best! Sure call around, but you will end up hiring Stephens. A very special shout out to Omar! Water was coming in around the furnace. Omar braved the elements (rain and wind) and carefully accessed the roof to patch the leak. (Dramatic! Words can't describe) I could see it in Omar's eyes (like seeing a family member in trouble) "I'm not leaving until I fix this leak". His empathy and professionalism speak to the high character Stephens looks for in their employees. Thank you Omar!!!

Jill L.

1/13/2021

I called Stephens Plumbing and Heating to repair my heater. They set an appt for me the next day and came out and showed and explained to me what... More

I called Stephens Plumbing and Heating to repair my heater. They set an appt for me the next day and came out and showed and explained to me what needed to be repaired. Oscar was professional, kind, he was covid safe, and wearing a mask. Oscar was really helpful, showed me the problem and replaced my capacitor. I will refer Stephens Plumbing to friends and definitely use them again.

Ray R.

1/4/2021

Our furnace wouldn't come on, Stephens sent a repair person out the same day as I called (and in fact got someone out hours earlier than first... More

Our furnace wouldn't come on, Stephens sent a repair person out the same day as I called (and in fact got someone out hours earlier than first scheduled). Oscar found the problem right away and fixed it on the spot (it was a dirty flame sensor). Oscar was great at answering all my questions and describing why it wasn't working. The price for the repair was very reasonable. It's great to have a warm house again!!

Josh M.

1/4/2021

What was turning into a pretty difficult and negative experience with Stephens Plumbing was completely turned around by Eric, who works in the... More

What was turning into a pretty difficult and negative experience with Stephens Plumbing was completely turned around by Eric, who works in the office. I was on a tight deadline and was struggling to get information from a few people in the office about some quotes I requested for about a week, until I got on the phone with Eric. He went above and beyond to get me the information and prices I needed and he did so within the span of only a few hours. Eric is the only reason I am giving Stephens a 5 star review, and I will most definitely be giving Stephens my business again because of Eric and Eric alone! They (and I) are lucky to have him working in that office!

Regina G.

12/31/2020

I called Stephens Plumbing after checking reviews on multiple web sites and was still pleasantly surprised by the service and value that I received. ... More

I called Stephens Plumbing after checking reviews on multiple web sites and was still pleasantly surprised by the service and value that I received. I needed to replace the hose valves in my laundry area, and called Stephens Monday afternoon on a holiday week when other shops were closed. They not only took my call, but scheduled to have someone at my house the next morning and communicated with me every step of the way. Tuesday morning, Victor showed up at my house and was extremely courteous and friendly, he quickly assessed the project and gave me what I felt was a very fair estimate. When we attempted to use the pressure regulator valve to turn off the water to the house we found that the existing valve did not close all the way, and so I asked him to replace this also. While Victor didnít have the part in his van, he left quickly to pick one up and was able to install all 3 valves in a very short amount of time. When I asked Victor to install the extra valve, I expected a steep increase in price, however the price that he charged me for all 3 valves and his labor was less than I expected for the work in the laundry area. On top of that, Victor also gave me a new customer discount, and recommendations on local restaurants since Iím new in the area! To say that Victor went above and beyond would be an understatement. I will definitely be using Stephens (and requesting Victor) whenever I have plumbing or HVAC needs in the future. Highly recommend!

Marsha G.

12/29/2020

I like that he showed up promptly and on time. He was professional and courteous. He wore masks and did not charge or upscale on any additional work... More

I like that he showed up promptly and on time. He was professional and courteous. He wore masks and did not charge or upscale on any additional work or services.

Shella C.

12/22/2020

This company is FANTASTIC!!! My daughter's heating unit stopped working and she was getting the run around from her (horrible) home warranty... More

This company is FANTASTIC!!! My daughter's heating unit stopped working and she was getting the run around from her (horrible) home warranty company. Please don't get me started with how bad the home warranty company is. But YAAAAAY!!! Stephens' team set things right. We had an issue that required them to come out twice. Omar and Oscar arrived early on in the 12p-4p range. They actually went above and beyond the scope of work. It's those details that set one company apart from another. They labeled the power panel, one of the heating vents had been installed upside down, Omar fixed it, while hanging around to make sure that the heat was indeed working. And LOL, he had to keep explaining what he did because he wanted to make sure I understood EXACTLY what the problem was and what the fix was. Overall from the initial call, to the completion of the job, these guys were outstanding.

Dennis M.

12/21/2020

I had two separate issues at my apartment within 1 week. I was extremely happy with both interactions. One of the issues was an emergent plumbing... More

I had two separate issues at my apartment within 1 week. I was extremely happy with both interactions. One of the issues was an emergent plumbing issue. They recognized that the issue was emergent and came to the apartment within 8 hours. I strongly recommend them to anyone

Alexander R.

12/8/2020

We had a faucet leak, and Galan went above and beyond to fix it, now my sink runs way better than it did before! 10/10 recommend.