Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

Paul Stovall

8/29/2018

Luis did great work. Was quick and efficient and outlined to me my options. Will definitely be referring Luis to my friends.

Kathy K.

8/28/2018

Stephens is the best plumbing and AC company we have ever had the pleasure to hire. We had Chris and Anthony come out to fix our AC and both were... More

Stephens is the best plumbing and AC company we have ever had the pleasure to hire. We had Chris and Anthony come out to fix our AC and both were extremely professional, courteous and it was very evident that they knew exactly what they were doing. We will be life long customers and happily refer anyone who asks to Stephens exclusively. Thank you Stephens for hiring quality people and making customer service and satisfaction a priority in your service. Mark and Kathy Kimbrough

Sarah B.

8/20/2018

Drew and Ponco were amazing! They didn't replace my AC when originally I was told I needed a replacement; they just fixed what needs fixing. They... More

Drew and Ponco were amazing! They didn't replace my AC when originally I was told I needed a replacement; they just fixed what needs fixing. They didn't rip me off. Super impressed

Stephan M.

8/19/2018

Our A/C thermostat needed to be updated, I tried to do it myself and was not able to figure out how to wire a new thermostat. The man on the phone... More

Our A/C thermostat needed to be updated, I tried to do it myself and was not able to figure out how to wire a new thermostat. The man on the phone answered all my questions and I didn't feel pressure to schedule or order anything. I booked an appointment scheduled within a 2 hours window. Right on time I recieved a phone call from Poncho to announce he was arriving. He was very nice came up with all the equipment needed right away, you could tell he was ready! Poncho suggested the new thermostat we should get, offering other option just in case, he announce the price that was matching the quote they gave me over the phone. Tested everything made sure we were happy before leaving. That was fair pricing, efficient visit with professional advice. I recommend this company.

Karen M.

8/16/2018

Thank you Chris and Anthony for identifying and repairing the problem on our air conditioning unit. You guys did a great job! Finally some relief.

Stephanie Kotoff

8/7/2018

Poncho was punctual, knowledgable, thorough, and patient. He answered all my questions and even taught me the basics of air conditioners! Never too... More

Poncho was punctual, knowledgable, thorough, and patient. He answered all my questions and even taught me the basics of air conditioners! Never too late to learn something new! Thank you, Poncho!

Lea Ann S.

8/7/2018

We had a unique situation and I called Stephens Plumbing, Heating & Air. Steve responded immediately and came by the same day. I would highly... More

We had a unique situation and I called Stephens Plumbing, Heating & Air. Steve responded immediately and came by the same day. I would highly recommend this company.

Steven M.

8/2/2018

Stephen's were VERY responsive, coming out the day after I called, and that during the big heat wave here in LA. I called a competitor, and they... More

Stephen's were VERY responsive, coming out the day after I called, and that during the big heat wave here in LA. I called a competitor, and they couldn't come for almost 2 weeks! My technician was Poncho and Juan assisted on the phone with scheduling and communications. Poncho really knows his stuff! After a misdiagnosis by another tech that the compressor variable speed ECM fan was dead, Poncho looked deeper and saved me $600-800!!! I will be using Stephen's in future for my annual maintenance for sure. Thank You to their staff!

Mike H.

7/30/2018

I had a broken irrigation pipe in my front yard and my front yard was flooded. Luis was very prompt and professional. To prevent any further... More

I had a broken irrigation pipe in my front yard and my front yard was flooded. Luis was very prompt and professional. To prevent any further disruption to the rest of the house's service in the future, Luis even suggested/installed an isolation shut off valve for that line. I would definitely consider Stephens Plumbing again in the future.

Julie R.

7/26/2018

I don't do lots of reviews, but I had a great experience with Stephens Plumbing today. They installed a brand new heat/ac system. They worked hard... More

I don't do lots of reviews, but I had a great experience with Stephens Plumbing today. They installed a brand new heat/ac system. They worked hard and did it in one day. They did it well and it's working great! They were nice and polite and very knowledgeable about what they were doing so they easily answered the questions I had for them. It was easy for me to communicate with them because they all spoke and understood English perfectly. I told them I was happy about that and found out they were all bilingual and could speak Spanish if that was needed as well. Instead of just handing me a manual when they were done, they patiently showed me how to set up and operate the new system, and change the filters as well. Then they vacuumed and cleaned up everything after themselves. They even washed down the walls around where they were working because they saw some fingerprints. A job well done by professionals that do things right and kindly do their best to make the experience a pleasant one for their customers too. All four employees were a pleasure to have working in my home. I had a great crew and highly recommend Stephen's Plumbing Heating & Air in San Pedro, Ca.