Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

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Stephen C.

10/13/2021

Used Stephens for a new Air Conditioning system. First of all, the great part is that they don't have a 1-800 number to call. You call and you... More

Used Stephens for a new Air Conditioning system. First of all, the great part is that they don't have a 1-800 number to call. You call and you actually get someone who answers the phone, not some automated system. Oscar came out quickly to provide a quote, I didn't have to wait many days at all. The quote was fast, and he answered a ton of questions. I also think the quote was exactly what I needed, not what was going to the company the most money. They actually offered the smallest condenser, while other companies wanted to use a much larger one. I think it reflected the diligence that Oscar did and how they wanted to give me what was best for the house. On the day of installation, they had 6-7 guys show up, they were all very nice and courteous and the job was completed in 2 days. Everything works and no need for any follow ups at this point. Highly recommend the company.

Mark S.

10/2/2021

I had water leaking into my kitchen pantry from the upstairs shower. Galan came over and took care of the problem in less than 10 minutes. Fast and... More

I had water leaking into my kitchen pantry from the upstairs shower. Galan came over and took care of the problem in less than 10 minutes. Fast and friendly service

Michael C.

9/30/2021

Wow is all I have to say, hired stephens hvac to come in and finish up on a new home after the previous contractor never came back. These guys were... More

Wow is all I have to say, hired stephens hvac to come in and finish up on a new home after the previous contractor never came back. These guys were responsive, on time, very knowledgeable and extremely professional. They installed a Trane air condenser, vents, control panel, ultra violet unit to kill bacterial and viruses. They were done in 1-day. We are so happy we hired them, I will be referring them to all my friends and contacts in the building industry. Thanks Stephens for the awesome work.

Nico M.

9/21/2021

Freddy G was INCREDIBLE! He was the most helpful and communicated everything in a way we could understand! He made sure we didn't go with out water... More

Freddy G was INCREDIBLE! He was the most helpful and communicated everything in a way we could understand! He made sure we didn't go with out water for the night!

Karie N.

9/14/2021

Our Water Heater stopped functioning. We called Stephens Plumbing and they gave us their next available morning appointment. They called when plumber... More

Our Water Heater stopped functioning. We called Stephens Plumbing and they gave us their next available morning appointment. They called when plumber was on route to our home. Freddy arrived in a uniform and mask. He informed us he was vaccinated but still wears a mask. He called to get another person to help remove & install a new water heater, so it could be installed today. He explained what areas had not been previously installed correctly and that were not up to Code. After installation it was very noticeable that his workmanship is superior to what was done previously. He replaced PVC pipes with Copper. Our Water Heater is now up to Code and we will be recommending Freddy & Stephens Plumbing to our neighbors and will be contacting them for any future repairs!

TB

8/31/2021

Drain line was clogged and condensation began pouring out of unit onto my wood floor. Looked for YouTube video for help but these units are not easy... More

Drain line was clogged and condensation began pouring out of unit onto my wood floor. Looked for YouTube video for help but these units are not easy to self-service. They vacuumed, used air compressor, and water tested the drain line for the up front service fee charge of $110. Thanks Omar!

Scott K.

8/28/2021

I called Stephens for a number of plumbing problems in my recently purchased house. Galan and Williams have both come out to the property on various... More

I called Stephens for a number of plumbing problems in my recently purchased house. Galan and Williams have both come out to the property on various calls. They were both very professional, competent and friendly. I'm really impressed with the people at Stephens Plumbing and I like that they're a small family business. They have a customer for life in me!

Keith R.

8/23/2021

"Matthew was sent this morning to fix my non-draining garbage disposer sink. He was quick to find the problem and fixed it very quickly. The job was... More

"Matthew was sent this morning to fix my non-draining garbage disposer sink. He was quick to find the problem and fixed it very quickly. The job was done so cleanly too, really appreciate his great manner as well. He even offered to look at another issue I was having..... Making the appointment was also very easy (an actual person answers the phone!!) and accurate. They also called this morning to let me know who was coming at what time, etc. When I have any issues again with plumbing, I would definitely call them. I highly recommend this company!"

Kim I.

8/23/2021

"Matthew was sent this morning to fix my non-draining garbage disposer sink. He was quick to find the problem and fixed it very quickly. The job... More

"Matthew was sent this morning to fix my non-draining garbage disposer sink. He was quick to find the problem and fixed it very quickly. The job was done so cleanly too, really appreciate his great manner as well. He even offered to look at other issue I was having..... Making the appointment was also very easy (actual person answers the phone!!) and accurate. They also called this morning to let me know who was coming at what time, etc. When I have any issues again with plumbing, I would definitely call them. I highly recommend this company!"

Harte R

8/20/2021

Needed routine maintenance on mini-split system. Pancho, the service tech, arrived on time and cleaned the unit really well. He struggled with the... More

Needed routine maintenance on mini-split system. Pancho, the service tech, arrived on time and cleaned the unit really well. He struggled with the particular inverter unit I have (Pioneer 30,000 btu single stage mini split) with disassembly, but he patiently worked through it and left my system running great. He was there well over an hour and charged me $175 for the service. Fair price for what was involved. Will use them again.