Reviews

5-Star Reviews from Satisfied Customers

Since 1986, Stephens Plumbing, Heating & Air Conditioning has brought South Bay and Orange County the best service around. Read real reviews from our satisfied customers!

Leave A Review

Steve B.

6/14/2021

Professional, competent and courteous plumbers. Galen, Freddy and Arturo inspected our main line with an interior pipe video system and actually... More

Professional, competent and courteous plumbers. Galen, Freddy and Arturo inspected our main line with an interior pipe video system and actually showed me the damaged sections and what needed to be repaired. Also made competent recommendations for necessary piping under the house. Respected our home and family during their time here.

Thomas Cordero

6/14/2021

Great service fair price.

Erika E.

6/10/2021

The 2nd story of my home had a leak. The carpet outside of my bathroom door was sopping wet. Luis came out and found my problem. He was polite and... More

The 2nd story of my home had a leak. The carpet outside of my bathroom door was sopping wet. Luis came out and found my problem. He was polite and very professional. He set my mind at ease as he answered any questions I had. Turned out, it was an issue with the tub that needed to be reglazed. My anxiety is gone now that I know what I must do to fix my issue. I highly recommend Stephen's and his crew.

Gilbert Cardenas

6/5/2021

My appointment was in the afternoon, but when a time slot opened up late in the morning they offered it to me which I'm glad because it deconflicted... More

My appointment was in the afternoon, but when a time slot opened up late in the morning they offered it to me which I'm glad because it deconflicted a lot of my afternoon schedules. Anyway, Victor came in and he was friendly and professional. He resolved all my drain & toilet issues expediently. I will not hesitate to utilize their service in the future.

Marilyn D.

5/26/2021

Thank you for the fabulous job Galan and Luis did for me. Galan went above and beyond in explaining everything he was doing. They were both so... More

Thank you for the fabulous job Galan and Luis did for me. Galan went above and beyond in explaining everything he was doing. They were both so professional, hard-working, and kind. It was a pleasure to have them working here and I would certainly request them again when I next need a plumber.

Kristal L

5/13/2021

Quick workers and full disclosure of what needed to be done. And I love senior discount!

Jules K.

5/12/2021

Professional: Called on a Friday and were seen the next Wednesday for a non-emergency pipe leak. They were busy but we are happy that Alan called to... More

Professional: Called on a Friday and were seen the next Wednesday for a non-emergency pipe leak. They were busy but we are happy that Alan called to explain this. On the day of service Jeanette gave me a courtesy call an hour in advance to let me know the technician was on his way. Friendly and efficient: Luis arrived wearing a mask within the two hour window they gave us. He was easy to talk to, funny and efficient. He gave us an itemized estimate, was upfront about the costs, and provided photos of the affected pipe. Luis was able to do the repair immediately. After fixing the pipe, he also did a test run for 10 minutes to ensure that it had been efficiently repaired. He also provided a photo of the new pipe installed after the work was done. I would work with Stephens plumbing again and highly recommend.

K. P.

5/7/2021

We had a small project - kitchen faucet installation and dishwasher hose replacement. We got an appointment the very next day. The office called... More

We had a small project - kitchen faucet installation and dishwasher hose replacement. We got an appointment the very next day. The office called that morning to let us know where we were on the schedule. Victor arrived within the quoted window, and he did an excellent job. Professional, courteous, and responsive. Victor and Stephens Plumbing are now our go-to service providers!

Patricia Stewart

5/5/2021

I used Stephens Plumbing, Heating, and Air Conditining for the first time yesterday. The technician Poncho was prompt, courteous, and extremely... More

I used Stephens Plumbing, Heating, and Air Conditining for the first time yesterday. The technician Poncho was prompt, courteous, and extremely efficient in solving a small problem I had with my A/C unit. He took time to explain how the unit worked and what had occurred to stop the flow of cold air into the house. He even gave me a 15% discount as a new customer. I will definitely use this company again for A/C work and probably for other heating/plumbing problems. I liked their friendly, cooperative attitude.

Daniel W

5/3/2021

My toilets weren't flushing so I knew I had a main line issue. I called Stephens along with 4 other plumbers and they were the only ones who could... More

My toilets weren't flushing so I knew I had a main line issue. I called Stephens along with 4 other plumbers and they were the only ones who could come out the same morning. Luis came out and was extremely helpful. He wore bootys on his shoes in the house. He explained all my options very clearly and what I paid was in line with the estimate. Was very friendly and easy to work with. I will use again and highly recommend!